Jerry Law of Business

Jerry’s Law of Business (55)

1)                There is no big or small customer, only good or bad customer

2)                Good team first then quality products

3)                80% of profit comes from 20% of your customers, pay more attentions to those of your 20% customers

4)                Be loyal to your organization

5)                Be Consistency with quality, honest with customer

6)                Don’t argue with your customers

7)                You will be happy if you make your customers happy

8)                Customer knows pricing better than you do, or customer is smarter than you are on pricing

9)                When you think everybody is wrong in your office, then ask yourself if you are wrong

10)             To provide customer solutions, not to create problems

11)             To take care of customer’s worries

12)             To find customer’s needs

13)             Smile even on a phone call, your caller can feel it

14)             Your customers help you to your success, treat your customer as your partner not only customer

15)             Your customer is your profit source, so take care of your customer as your profit source

16)             Complaining doesn’t help finding solution does

17)             Satisfied customer brings you business

18)             Good attitude and service speak and win business

19)             You can only win customer trust, can not ask

20)             If you judge people, you have no time to love them

21)             If you have no critics you’ll likely have no success

22)             Problems can not be hidden can be solved, more people you expose problems more chance you have to finding solutions

23)             actions speak louder than words

24)             Excuses are the easiest things to find in the world

25)             Use I-message like I think, I feel instead of You-message as you always, I feel like you never….

26)             Clear Requirements Produce Outstanding Results

27)             Say what customers want to listen not what you want to tell

28)             Read your email twice before sending out in customer position

29)             To turn your technical expertise into telling potential customers how you will solve their problems. It is what you make, not what you make it with.

30)             Don’t ask questions to which you already know the answer or don’t ask if you know the answer is No.

31)             Do not use the word “consumer” Do not ask if a “customer” or “shopper” would buy a putative new product.P&G-s are more likely to ask: “Would ‘she’ buy it?”

32)             “First Moment of Truth”-referrals, “Second Moment of Truth”-customer experience.

33)             Ask customer questions that come back with answers instead of question-backs.

34)             Ask customer “can I call you” instead of “give me a call”

35)             When a company goes wrong: 80% Employees say bad of the company, owners control over manage, Employees cheat over contribute, Trust new over old exployees, competent employees gone without regret, non-competent live forever, a close-look group makes decisions against other employee in the sacrofice of company benefit,  flater flying around owner.

36)             Treat bad as priority over good, Always update your customer when bad news comes

37)             Ask yourself and answer the questions customer may likely ask

38)             Phone call: need to talk need to communicate, don’t call if you can not talk or communicate

39)             Provide customer with accurate instruction, let customer know EXACTLY where and how to get info they are looking for, don't assume customer knows, assume customer knows nothing.

40)             Don’t ask customer questions or clarifications that start with “why”.

41)             Customers are smart enough knowing their wrong doings, please don’t try to prove it.

42)             poor service only opens the door wider for your competitor and closes yours

43)             You waste time to find solutions when trying to blame something or some one

44)             Buy what customer wants to buy not what you want to buy, you sell

45)             Ask how questions not why questions, you have solutions

46)             Faster response wins business

47)             Talk to customer respectively as we always do to our parents

48)             Remember the good people you meet no matter you do business or not

49)             Customers are your good teachers, be the voice of the customer, try to save customer’s money you win the business

50)             Gambling, not to over simplify, is when you don't know what you are doing.

51)             Doing business means no business without doing.

52)                    “Facility” / “Possibility” / “Quality”.

53)                    Be open minded, something must be wrong when customer is sad or angry.

54)                    Go! Whenever customer calls to meet no matter what /how/when

55)                    make customer convenient by sacrificing our own convenience

LOYALTY TO YOUR ORGANIZATION

JUSTICE TO THOSE WITH WHOM YOU DEAL

FAITH IN YOUR PROFESSION

From these principles are derived the ISM standards of supply management conduct. (Global)

·         Avoid the intent and appearance of unethical or compromising practice in relationships, actions, and communications.

·         Demonstrate loyalty to the employer by diligently following the lawful instructions of the employer, using reasonable care and granted authority.

·         Avoid any personal business or professional activity that would create a conflict between personal interests and the interests of the employer.

·         Avoid soliciting or accepting money, loans, credits, or preferential discounts, and the acceptance of gifts, entertainment, favors, or services from present or potential suppliers which might influence, or appear to influence supply management decisions.

·         Handle confidential or proprietary information with due care and proper consideration of ethical and legal ramifications and governmental regulations.

·         Promote positive supplier relationships through courtesy and impartiality.

·         Avoid improper reciprocal agreements.

·         Know and obey the letter and spirit of laws applicable to supply management.

·         Encourage support for small, disadvantaged, and minority-owned businesses.

·         Acquire and maintain professional competence.

·         Conduct supply management activities in accordance with national and international laws, customs, and practices, your organization’s policies, and these ethical principles and standards of conduct.

·         Enhance the stature of the supply management profession.

Five Top Important Concerns For Business

·         Customer Relationships

·         Cost Competitiveness

·         Effective Use Of Information Technology

·         Managing Change

·         Shareholder Value