Jerry’s Law of Business (55)
1)
There is no big or
small customer, only good or bad customer
2)
Good team first then
quality products
3)
80% of profit comes
from 20% of your customers, pay more attentions to those of your 20% customers
4)
Be loyal to your
organization
5)
Be Consistency with
quality, honest with customer
6)
Don’t argue with
your customers
7)
You will be happy if
you make your customers happy
8)
Customer knows
pricing better than you do, or customer is smarter than you are on pricing
9)
When you think
everybody is wrong in your office, then ask yourself if you are wrong
10)
To provide customer
solutions, not to create problems
11)
To take care of
customer’s worries
12)
To find customer’s
needs
13)
Smile even on a
phone call, your caller can feel it
14)
Your customers help
you to your success, treat your customer as your partner not only customer
15)
Your customer is
your profit source, so take care of your customer as your profit source
16)
Complaining doesn’t
help finding solution does
17)
Satisfied customer
brings you business
18)
Good attitude and
service speak and win business
19)
You can only win
customer trust, can not ask
20)
If you judge people,
you have no time to love them
21)
If you have no
critics you’ll likely have no success
22)
Problems can not be
hidden can be solved, more people you expose problems more chance you have to
finding solutions
23)
actions speak louder than
words
24)
Excuses are the
easiest things to find in the world
25)
Use I-message like I
think, I feel instead of You-message as you always, I feel like you never….
26)
Clear Requirements
Produce Outstanding Results
27)
Say what customers
want to listen not what you want to tell
28)
Read your email
twice before sending out in customer position
29)
To turn your
technical expertise into telling potential customers how you will solve their
problems. It is what you make, not what you make it with.
30)
Don’t ask
questions to which you already know the answer or don’t ask if you know the answer
is No.
31)
Do not use the
word “consumer” Do not ask if a “customer” or “shopper” would buy a putative
new product.P&G-s are more likely to ask: “Would ‘she’ buy it?”
32)
“First Moment of
Truth”-referrals, “Second Moment of Truth”-customer experience.
33)
Ask customer
questions that come back with answers instead of question-backs.
34)
Ask customer “can
I call you” instead of “give me a call”
35)
When
a company goes wrong: 80% Employees say bad of
the company, owners control over manage, Employees cheat over contribute, Trust
new over old exployees, competent employees gone without regret, non-competent
live forever, a close-look group makes decisions against other employee in the
sacrofice of company benefit, flater flying
around owner.
36)
Treat bad as
priority over good, Always update your customer when bad news comes
37)
Ask yourself and
answer the questions customer may likely ask
38)
Phone call: need to
talk need to communicate, don’t call if you can not talk or communicate
39)
Provide customer with accurate instruction, let
customer know EXACTLY where and how to get info they are looking for,
don't assume customer knows, assume customer knows nothing.
40)
Don’t ask customer questions
or clarifications that start with “why”.
41)
Customers are smart
enough knowing their wrong doings, please don’t try to prove it.
42)
poor service only opens the door wider for your
competitor and closes yours
43)
You waste time to
find solutions when trying to blame something or some one
44)
Buy what customer
wants to buy not what you want to buy, you sell
45)
Ask how questions
not why questions, you have solutions
46)
Faster response wins
business
47)
Talk to customer
respectively as we always do to our parents
48)
Remember the good
people you meet no matter you do business or not
49)
Customers are your
good teachers, be the voice of the customer, try to save customer’s money
you win the business
50)
Gambling, not to over simplify, is when you don't know what you are doing.
51)
Doing business means no business without doing.
52)
“Facility” / “Possibility” / “Quality”.
53)
Be open minded, something must be wrong when customer is sad or angry.
54)
Go! Whenever customer calls to meet no matter what /how/when
55)
make
customer convenient by sacrificing our own convenience
LOYALTY TO
YOUR ORGANIZATION
JUSTICE TO THOSE WITH WHOM
YOU DEAL
FAITH IN YOUR PROFESSION
From these principles are derived the ISM standards of
supply management conduct. (Global)
·
Avoid the intent and appearance of unethical or
compromising practice in relationships, actions, and communications.
·
Demonstrate loyalty to the employer by
diligently following the lawful instructions of the employer, using reasonable
care and granted authority.
·
Avoid any personal business or professional activity
that would create a conflict between personal interests and the interests of
the employer.
·
Avoid soliciting or accepting money, loans,
credits, or preferential discounts, and the acceptance of gifts, entertainment,
favors, or services from present or potential suppliers which might influence,
or appear to influence supply management decisions.
·
Handle confidential or proprietary information
with due care and proper consideration of ethical and legal ramifications and
governmental regulations.
·
Promote positive supplier relationships through
courtesy and impartiality.
·
Avoid improper reciprocal agreements.
·
Know and obey the letter and spirit of laws
applicable to supply management.
·
Encourage support for small, disadvantaged, and
minority-owned businesses.
·
Acquire and maintain professional competence.
·
Conduct supply management activities in
accordance with national and international laws, customs, and practices, your
organization’s policies, and these ethical principles and standards of conduct.
·
Enhance the stature of the supply management
profession.
Five Top Important Concerns For Business
·
Customer Relationships
·
Cost Competitiveness
·
Effective Use Of Information Technology
·
Managing Change
·
Shareholder Value
