10 words

OUR CUSTOMER SERVICE CREED
The 10 most important words:
“We are here to help you, whatever your requirements are.”
Be a one-stop solution for all customer requirements regarding engineering, testing, test equipment and technical services.
The 9 most important words:
"Thank you for your business. Please come back again.”
Always respect and value our Customers.
Thank our Customers for choosing Dayton T. Brown, Inc.
The 8 most important words:
“I’m not sure, but I will find out.”
Respond and act promptly on ALL Customer requests and meet the Customer’s deadlines.
The 7 most important words:
“What else can I do for you?”
Ask questions, and not make assumptions.
Be committed to providing the highest level of integrity to our Customers.
The 6 most important words:
"What is most convenient for you?”
Embrace new ways of doing things and challenge new ideas. Never maintain the status quo. Be flexible.
The 5 most important words:
"How may I serve you?”
Do not keep customers waiting.
Do not wait for Customers to call back, but return calls as soon as possible, and on the same day we receive them.
The 4 most important words:
"How did we do?”
Report all Customer feedback to our supervisors, and respond to our Customers quickly if a complaint was reported.
The 3 most important words:
"Glad you’re here!”
The 2 most important words:
"Thank you.”
The most important word:
"Yes.”
With honesty and integrity.